FAQ

General information.

1. What is OV-G? OV-G is a creative lifestyle brand that focuses on providing high-quality, sustainable products and resources for creative professionals. Our mission is to inspire and support the creative community through innovative design and thoughtful craftsmanship.

2. What does OV-G stand for? OV-G stands for “Original Vanguard Group,” reflecting our commitment to originality, innovation, and leading the way in creative solutions.

Products and services.

3. What types of products does OV-G offer? OV-G offers a wide range of products, including:

Books Born from Imagination
Our books? They’re not just any books. We’ve put in the work to make sure they’re filled with solid tips and inspiration. Think of them as your creative sidekicks – there to help you out when you’re stuck or need a little nudge.

Journals for Your Thoughts
Our journals are your new best friend for ideas and doodles. With quality paper and a tough build, they’re here to catch all your creative sparks before they disappear. They don’t judge, just support.

Planners Tailored to Inspire and Organize
Our planners are here to help you keep it together without cramping your style. Designed to balance your daily grind with your creative dreams, they make sure you stay on track without losing the fun.

4. Are OV-G products sustainable? Yes, sustainability is a core value at OV-G. We prioritize using eco-friendly materials and sustainable practices in the production of our products. Our goal is to minimize our environmental impact while delivering high-quality items.

5. How can I find more information about specific products? Detailed information about each product, including materials, dimensions, and usage instructions, can be found on the product pages on our website.

Ordering and shipping.

6. How do I place an order? You can place an order directly through our website. Simply add the desired items to your cart and proceed to checkout. Follow the on-screen instructions to complete your purchase.

7. What payment methods do you accept? We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods as listed at checkout.

8. Do you offer international shipping? Yes, we offer international shipping to many countries. Shipping fees and delivery times vary depending on the destination. Please refer to our Shipping Information page for more details.

9. How can I track my order? Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

10. What is your return policy? We offer a 30-day return policy for most products. Items must be unused and in their original packaging to qualify for a return. For more details, please visit our Return Policy page.

Customer support.

11. How can I contact OV-G customer support? You can reach our customer support team via email at support@ov-g.com or through the Contact Us form on our website. Our team is available to assist you with any questions or concerns.

12. What should I do if I receive a damaged or defective product? If you receive a damaged or defective product, please contact our customer support team immediately. We will work with you to resolve the issue and arrange for a replacement or refund.

13. Can I change or cancel my order after it has been placed? If you need to change or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders that have already been shipped cannot be modified or canceled.

Community and engagement.

14. How can I stay updated on OV-G news and product releases? You can stay updated by subscribing to our newsletter, following us on social media, and regularly visiting our website. We share updates, product releases, and creative inspiration through these channels.

15. Does OV-G offer any workshops or events? Yes, OV-G regularly hosts workshops and events focused on creativity and design. Details about upcoming events can be found on our website and social media pages.

16. How can I become an OV-G brand ambassador? We are always looking for passionate and creative individuals to join our brand ambassador program. If you are interested, please visit our Brand Ambassador page for more information and application details.

17. Can I collaborate with OV-G on a project? We welcome collaboration opportunities with artists, designers, and creative professionals. If you have a project or idea you’d like to collaborate on, please contact us at collaborations@ov-g.com.